Can anybody please tell me the reasons that might cause FTP to suspend an account for verification?

"Hello Christopher, Your Full Tilt Poker account has been temporarily suspended pending verification of your identity. Please send scanned, clear copies of the following documents to [email protected]: 1) Photo ID:One of the following: valid driver's license, passport, or other government-issued ID that clearly shows your birth date and the date of issue or expiry. 2) Proof of Address (less than 60 days old):One of the following: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers. Before sending copies of your documents, please ensure the following requirements are met: * The copies are clear and legible (96 to 150 DPI or higher recommended for scanned copies).* The copies include the full document (bill/pay stubs, folded papers and partial sections are not accepted).* Email attachments do not exceed 3 MB and are in JPEG (.jpg) format. If you do not have access to a scanner, we will accept digital photos of the documents providing they meet the requirements above. If your camera has a macro feature (appears as a tulip icon), please enable it and take the photo within a 12 to 18-inch distance. If your camera does not have this option, please take the photo within a 24-inch distance. Please note that your Full Tilt Poker account will remain suspended until we receive and verify legible copies of all requested documents. Once we process your documentation we will contact you with an update on the status of your account. Thank you for your cooperation. Regards, AlbanCashierFull Tilt Poker"

I have sent all of this information into FTP within the last 6 months to get my account up and running again and now they ask me for this BS again! It happens to be 4 days away from clearing the last $25 in the Take 2 promo. Do you think they can be temporarily freezing it so I can't make the days or will they reemburse me for this?